I design for real problems — the ones that show up in support queues, cancellation surveys, and drop-off analytics. Here's what that's looked like across the platforms I've built.
80%↑ publishing success rate
7→32%free-to-paid conversion
94%task time reduction
$210K+annual support savings
350K+daily users impacted
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Case studies include research, wireframes, decisions, and the reasoning behind them.